Managing Your Subscription: Cancellation and Pausing

PrimaryLeap offers flexible options for managing your subscription to ensure it aligns with your needs. This guide provides detailed instructions on how to cancel or pause your subscription, ensuring a seamless process for managing your account.

Cancelling Your Subscription

• Understanding the Cancellation Process:

• Cancelling your subscription will stop any future payments and end your access to premium features at the end of your current billing cycle.

• Steps to Cancel Your Subscription:

• Email Support: You can cancel your subscription by emailing our support team at [email protected]. Please include your account details and reason for cancellation.

• Subscription and Billing Page:

• Log into your PrimaryLeap account.

• Click on the profile icon in the top right corner of the header.

• Select ‘Subscription and Billing’ from the dropdown menu.

• On the Subscription and Billing page, you will find an option to cancel your subscription. Follow the prompts to complete the cancellation process.

• What Happens After Cancellation?:

• Your access to premium features will continue until the end of your current billing cycle.

• No further payments will be taken after cancellation.

• You can continue to use a free account if you choose, with the limitations associated with free accounts.

Pausing Your Subscription

• Understanding the Pause Option:

• Pausing your subscription allows you to temporarily halt payments and access to premium features without fully cancelling your account. This can be useful if you anticipate a short-term break in usage.

• Steps to Pause Your Subscription:

• Contact Support: To pause your subscription, you need to contact our support team.

• Email [email protected] with your request to pause your subscription. Include your account details and the duration for which you wish to pause your subscription.

• Our support team will process your request and confirm when your subscription has been paused.

• Restarting Your Subscription:

• When you are ready to restart your subscription, contact our support team again at [email protected]

• Your subscription will be reactivated, and you will regain access to all premium features immediately.

Benefits of Pausing vs. Cancelling

• Pausing:

• Temporary Break: Ideal for short-term breaks when you know you will return to using the service.

• Ease of Resumption: Easily restart your subscription without needing to set up a new account or re-enter payment details.

• Cancelling:

• Permanent Discontinuation: Suitable if you no longer need the service or are switching to a different provider.

• Flexibility: You can still switch to a free account if you wish to retain limited access to PrimaryLeap resources.

Managing your subscription with PrimaryLeap is straightforward, whether you need to cancel or pause your account. By following the steps outlined in this guide, you can ensure that your subscription aligns with your current needs. For any assistance, our support team is always available to help you with the process.