Category: Uncategorized

Can I add another child to my subscription?

Yes, you can, but only if your account permits this. Parent accounts come in two forms: a single child or family account which allows you to add up to six children. If you need to add more than six children, you will need to upgrade to a tutor account.If you...

Do you have video lessons? (student learning content)

We currently do not have video lessons on the methodology of how to do a set piece of work the student is learning at that moment in time. However, we are currently working on getting them produced and available for users. It is currently being scoped out on our development...

How do I reset my password? (parent or tutor)

Resetting your password is easy! Just click on the login button on our home page, select your account type from the menu and then click on the forgot password link. You will then receive an email with a link to reset your password. This will be sent to the email...

How do I reset my password? (students)

In order to change a student’s password, you must first log in as the administrator (parent or educator), and change the student’s account password through your settings.

When will I get billed?

That depends on the type of account you purchased. If you purchased a monthly subscription, you will be billed on the same or nearest day [e.g. 31st reverting to 30th or February the 28th when it’s a leap year.]. Primary Leap uses Braintree Billing by PayPal and Barclays ePDQ services...

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